To update you a little;
We bought a new 2004 Chrysler SX2.0 (basically a Neon Sport) in October and found that it had a few too many problems for our liking. It was running and starting rough, idling at a very low rpm speed, and basically not acting like a new car should! Since it's under a 3 year bumper to bumper warranty we continued to bring it into the dealership until basically they had done everything that they were willing to do and the problems were still there. So we decided to bring it to CAMVAP - which is a government organization that mediates between us and Chrsyler to find a solution to the problem.
We had the Arbitration hearing today with Chrysler and CAMVAP. We scheduled it today for 1 so that Tim would be in school but he was sick today and had to come with us - poor little guy. (He did really great though, sat so quietly and read some books, wrote me a love note and listened intently to the hearing...I bribed him with Ice Cream :)
The hearing went really well, we think. Chrysler was trying to say that the problem was self inflicted because in one of the videos Garnet had started and stopped the vehicle a few times - and they said that he was causing the problem. We both think it helped to have me there because I was able to say that the problems were happening to me as well and I have never started and stopped the vehicle. Also we showed them times when it's happened at the first start up of the car. Basically, we are up against a giant but the mediator seemed very fair and even the man from Chrysler agreed with us that the dealership had not done everything in it's power to solve the problems.
We had originally wanted a buy back of the vehicle but over the last little while we've seen that this would cost us more in time, effort and money than we would like to take the chance of. So it seemed like they were leaning towards ordering Chrysler to fix the problem - which we would be very happy with. Unfortunately, we'll have to wait a few more weeks to find that out!
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